Terms and Conditions of Use
Last Updated: 2025-July-27
1. Introduction
Welcome to www.vaalor.com ("Website"), operated by Valor Enterprises ("we," "us," or "our"), a registered business in Nepal (PAN: 126775956, Registration No.: 177095). By accessing or using this Website, you ("User," "Customer") agree to comply with these Terms and Conditions ("T&C"). If you disagree, please refrain from using the Website.
2. Account Registration
Provide accurate, current, and complete information during signup.
You are responsible for maintaining confidentiality of your account credentials.
Notify us immediately of unauthorized use (contact: [email protected]).
3. Orders & Payments
Pricing: All prices are in NPR (Nepalese Rupees) and include applicable taxes.
Payment Methods: We accept:
Bank transfers
Digital wallets (eSewa, Khalti)
Cash on Delivery (COD)
Order Confirmation: Orders are binding only after we send a confirmation email/SMS.
Cancellation: You may cancel orders before shipment by contacting us.
4. Delivery & Shipping
Timelines:
Kathmandu Valley: 1–2 business days.
Outside Valley: 2–5 business days (subject to logistics delays).
Shipping Fees: Displayed at checkout (free delivery may apply for select orders).
Risk of Loss: Responsibility transfers to you upon delivery.
5. Returns & Refunds
7-Day Return Policy: Eligible for damaged, defective, or incorrect items.
Process:
Contact us within 7 days of delivery.
Return unused/unopened products in original packaging.
Refunds processed within 3–5 business days via original payment method.
Non-Returnable: Perishable, customized, or intimate items.
6. Intellectual Property
All content (logos, text, images) is owned by Valor Enterprises and protected under Nepali copyright laws.
Unauthorized use (e.g., reselling, copying) is strictly prohibited.
7. User Conduct
Prohibited Activities:
Posting fake reviews or misleading information.
Using the Website for illegal purposes (e.g., fraud, hacking).
Scraping data or disrupting Website functionality.
8. Limitation of Liability
We are not liable for:
Indirect damages (e.g., lost profits).
Delays due to strikes, natural disasters, or third-party failures.
Maximum liability: Order value.
9. Privacy Policy
Your data is handled as per our Privacy Policy. We never sell/share it unlawfully.
10. Governing Law & Dispute Resolution
Governed by Nepali law (E-Commerce Act, 2081).
Disputes shall be resolved through negotiation or Kathmandu District Court.
11. Amendments
We may update these T&C. Continued use constitutes acceptance.
12. Contact Us
For questions or complaints:
Email: [email protected]
Phone: 9748277889 (Complaint Officer: Mahesh Dangol)
Address: Hathma Dhrishya Marga, Lalitpur, Nepal.
By using www.vaalor.com, you acknowledge reading and agreeing to these Terms.
